Shipping policy

Cakes Devoured terms and Conditions

Delivery

Nothing means more to us than bringing our customers quality, value and excellent service. We will continue to grow to meet the needs of all our customers, delivering a service exceeding all expectation anywhere in Co. Galway and beyond. 

To place an order please visit our Shop Online page, where you can find more than 300 available Products or, send an email to us info@cakesdevoured.com. Alternatively, you can fill in our quick Contact Form and we will get back to you shortly.

Please give at least 5 days’ notice for delivery and fulfilment of your order. For bigger celebration cakes, our lead time is usually 2-3 weeks. This allows us time to design and plan for all the requirements of your event cake including any non-stock items which may be required for the design.

Delivery is free within Galway City and the surrounding area; please contact us for delivery costs to your area.

KEY POINTS FOR A SUCCESSFUL DELIVERY

To ensure your delivery arrives at the right place and for the attention of the right people please ensure you provide us with the following information. Failure to provide this information may complicate the delivery of your products. Please ensure the following:

  • Accurate Full postal address including postcode: There may be delivery restrictions to venues such as Exhibition or Shopping centres, please ensure you make us aware of these.
  • Delivery contact name and telephone number: We MUST have a contact name for each delivery location along with a phone number. Many sites will refuse deliveries with no contact name (or even if the person has left) and we cannot guarantee re-delivery if it is turned away.

 

LATE DELIVERIES: It is rare that deliveries are late, but if they are it is usually down to matters outside the control of Cakes Devoured. If deliveries are late due to reasons like the ones below, Cakes Devoured cannot accept responsibility and the no refunds will be paid:

  • BAD WEATHER: This includes, but is not limited to snow, ice, floods, fog and storms that are normally reported by local or national media.
  • BAD TRAFFIC: This includes caused by, but not limited to road closures, accidents, roadworks, civil protests, emergency events, large public events (sports, festivals etc).

 

DELIVERY ADDRESS INFORMATION: 

  • Address Accuracy: It is the responsibility of the ordering customer to ensure the delivery address and contact information is accurate and up to date. If the information is not correct which results in a failed delivery, we will not be able to re-deliver the products, however you will still be liable for their cost.
  • Named Contact: As many businesses will not accept parcels that do not have a contact name on them, please ensure that you provide the contact name of a person at that site for whom the delivery is for.  If a parcel is turned away due to their being no contact name on the order, or that the named person has left the company, we cannot guarantee re-delivery.
  • Calling Ahead: Unfortunately, we cannot arrange for the recipient to be contacted prior to delivery unless previously agreed in writing by the client.
  • Delivery Responsibility: Please be aware that whilst every effort is made to deliver an order directly to the recipient, our drivers may have to deliver products to the first contact point at the physical address provided by our customer. The drivers are not responsible for ensuring they are received by the named person or taken to a specific location within a building.

 

DELIVERY TO LARGE BUILDINGS AND COMPLEXES: If delivery is to a large building such as an office, hospital or school, it is the ordering customer’s responsibility to check with the receiving organisation if there are any specific delivery requirements for that location and then to pass these onto Cakes Devoured .

CALLING AHEAD: Our drivers will not call ahead to notify a recipient of when they will be arriving. They will only contact the recipient or ourselves in the event that they cannot locate or deliver the products to the delivery address.

MULTI-SITE DELIVERIES: If your order is to multiple locations, we will require that all addresses be provided in full, in writing to us. It is the ordering customers responsibility to provide accurate and up to date address, including postcode. The order will be delivered to the addresses provided. If the order cannot be delivered because the address is wrong, the company has moved, the named person does not work there or it is turned away, we cannot promise to arrange re-delivery; the products will be returned Cakes Devoured and if not collected within 1 day donated to charity or destroyed.